MEET OUR TEAM

Leadership

insurance agency Pembroke, Massachusetts

James Hannon, CIC

Agency Owner

Townie, Grandfather, Philanthropist

Our esteemed founder Jim opened the doors of what is now Hannon-Murphy in 1968, with the idea of a friendly neighborhood insurance agency that would also be an integral part of the community while protecting families, individuals and businesses. Jim can still be found almost daily in the Pembroke office, and in past years Jim has served many different roles in Pembroke, including President of the Pembroke Lions Club, President of the Pembroke Arts Festival and President of the Pembroke Historical Society. He has also served as a town selectman and as a housing authority member. Jim and his wife enjoying traveling the globe, whether is on a cruise ship or sleeping in a tent on the African Savanah. They are also frequently found in St. John, their home away from home. Jim, his wife, and their dog Molly are proud to call Pembroke home, and when not in town, can often be found on the sidelines of one of their granddaughters sporting events. Jim received his insurance brokers license in 1959 upon graduating from Pace College in NY. In 1985 he achieved the designation of Certified Insurance Counselor, and to this day is an active partner in Hannon-Murphy.

Meet Jim
insurance agency Pembroke, Massachusetts

Steve Murphy, CIC, AAI

Agency Owner

What can we say about one of the agency owners? Only good things of course!

Steve graduated from Cardinal Spellman in 1989 before enrolling in Bridgewater State for 2 years before transferring to University of Georgia where he graduated with a BA in Finance in 1994. After graduation he worked for UPS for a short period, before he joined what was then Hannon-Ryan in 1995 as a life insurance salesman.

While Steve certainly knew that Jim Hannon was an all around fantastic guy and great businessman, he also knew joining his future father in law in business would be an adventure that would last a lifetime.

When he isn’t answering our many questions about computer upgrades and pinch hitting in the commercial department, Steve enjoys taking his chocolate lab Kona for runs. Spending time with his wife and 3 daughters is Steve’s favorite pastime, whether is traveling the globe or just hanging out at a sporting event.

Steve holds the Certified Insurance Counselor and the Accredited Advisor in Insurance designation.

Meet Steve

Pembroke

Patricia Bezanson
CIC

Vice President, Pembroke Office Manager, Commercial Lines Account Manager

With over 46 years in the insurance industry, Pat brings unmatched experience, deep knowledge, and a genuine love for helping people. Whether it’s solving problems or making sure clients have the right coverage at the right price, Pat is all about making things easier and better for everyone who calls.

A proud holder of the CIC and CISR designations, she’s also a passionate tea drinker—and her tea thermos is a permanent fixture on their desk, offering a quiet moment to reset and re-focus.

When it’s time to unwind, Pat enjoys reading, walking, and soaking up stories from her 5 grandchildren (while sneakily becoming their favorite listener). Vacation mode? That means a cruise ship, where everything’s in one place and every day offers something new. Pat has  checked off some special bucket list moments too—like witnessing the tide change at the Bay of Fundy and tracing her mother’s family roots back through Vermont and Canada.

Fun little fact: while there are no pets at home now, Pat and her family once had a black lab named Maybe (as in, Maybe she’d stay, maybe she wouldn’t—spoiler alert: she stayed-for a long time).

Pat’s go-to movie for a good laugh and a little nostalgia? Hocus Pocus. For all her insurance knowledge and achievements- the achievement she holds closest to her heart? Raising her family—the real-life magic that matters most.

Meet Pat

Amy Kelly
CIC, CISR

Commercial Lines
Account Manager

Amy has been a member of the Hannon-Murphy team since September of 1987. Amy is a commercial lines account manager. Amy has her CIC, CISR and certificate in General Insurance.

Meet Amy

Sarah Rizzitano
CISR, CPIA

Operations
Director

Netflix-binger, mom, carpool scheduler

Sarah started her insurance career while still in high school, working part time at Hannon-Murphy answering phones and taking payments. While attending Suffolk University and even graduating in 2001, she continued working part-time until tiring of the commute into Boston. AFter qualifying for her MA Property and Casualty license , she worked briefly in the Osterville office before moving to the Pembroke office. For 13 years, Sarah was a personal lines service representative until taking the marketing director position in 2018. A self proclaimed Nerd, Sarah loves to plan and take road trips with her husband and three children visiting national monuments and landmarks or state parks in the New England area. A Pembroke resident, Sarah is also a mom to three teenagers-one in college, one in high school, and one in middle school.  Sarah holds both the Certified Insurance Service Representative and Certified Professional Insurance agent designations.

Meet Sarah

Joanne Fralick
CISR

Account Manager

Grandmother, beach lover

Joanne has been a fixture at Hannon Murphy since 1981, and while she loves handling a complicated claim or is well known for going above and beyond for her customers, she also loves her Patriots and HGTV. Outside of working here in our Pembroke office, Joanne loves to travel to any location that has a great beach, and its even better if she can bring the grandkids along with her. Her two grandsons are the light of her life, and she enjoys spending any free time with them. Joanne holds her Massachusetts Insurance license and also holds the Certified Insurance Service Representative designation and is a personal lines customer service representative.

Meet Joanne

Rachel Harrington

Account Manager

If you’re calling Hannon-Murphy Insurance and hear a smile through the phone, it’s probably Rachel. Always ready to help clients save money and navigate their coverage, she brings heart, humor, and a little caffeine boost (thanks to Marylou’s Coffee) to the office every day.

A big Bruins fan (bring back Brad Marchand, please and thank you), Rachel is all about family, hockey, pizza, and soaking in life’s little joys—like driving around town while blasting “Free Fallin’” by Tom Petty. Her desk essential? Water. Always. Hydrate, hydrate. Oh-and hydrate. 

When she’s not cheering for her team or answering client questions, you’ll find Rachel laughing at Hitch for the hundredth time or hanging out with her very goofy dog, Kevin.

Dreaming of a trip to Ireland to find long-lost relatives and maybe a pub or two, Rachel has a solid Plan B if the insurance world ever lets go: rich on a yacht somewhere. Until then, she’s proud to be here, doing what she loves and building a life with her beautiful little family.

Meet Rachel

Carol Stewart
CPPL

Account Manager

Since joining the team in March 2024, Carol has brought over two decades of insurance experience—dating back to 2003—and a passion for helping customers every step of the way. She hold a CPPL (Certified Professional in Personal Lines)  and is currently working toward her AILP (Accredited Insurance Lines Professional). Whether it’s answering questions or solving problems, she truly enjoys making someone’s day a little easier.

Outside of work, Carol proudly serves as an officer of the Benevolent and Protective Order of Elks. She volunteers many hours with the Elks and is proud of her contributions to the community through all the events the Elks holds. Her “Elk” friends are some of her dearest friends and are a wonderful part of her life journey.

Iced tea is her go-to drink, and her favorite comfort food is a good ol' bag of potato chips.

When Carol isn’t cheering on her kids or grandkids (her proudest achievement), you might find her rewatching Footloose or daydreaming about relaxing on the beaches of Aruba. Carol’s phone is always nearby—just in case a customer (or one of her kids) needs her!

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Meet Carol

Samantha O'Keefe

Account Manager

Since joining Hannon-Murphy Insurance in May 2025, Samantha has been diving headfirst into the world of personal lines—quite literally, considering she holds 11-ELEVEN!!!- scuba diving certifications and dreams of exploring the Great Barrier Reef someday. 

With 6 years of insurance experience under her belt and currently working toward multiple designations, Sam is always eager to learn something new every day. 

A proud parent and coffee enthusiast, Samantha keeps a photo of her adorable daughter Maddy front and center on her desk.  When she's not helping clients or studying up on industry certifications, you might find her rewatching Harry Potter or Peaky Blinders or hanging out with her and Maddy's favorite cat duo—Padfoot and Luna, who act more like rambunctious puppies than felines.

Fun fact? If she wasn't at HM, she'd be on a beach, margarita in hand, but we’re glad she’s here instead—bringing great energy, deep knowledge, and just the right dose of wizarding magic to the team.

Meet Samantha

Monique Cole

Account Manager

With over five years of experience in the insurance industry, Monique is a skilled professional who excels at what she does. When she’s not helping clients, she enjoys spending time with her daughter, relaxing at the beach, and embracing her passion for fitness.

Meet Monique

Pembroke Administrative Assistances

Nancy Erickson

Administrative
Assistant

Mother, Grandmother, GREAT grandmother, chef extraordinaire, gardener

Since 2000, Nancy E. has served as our office gatekeeper, receptionist, greeter, and our girl Friday in general. Surprisingly, with all we do to keep her busy she does have a life outside of our office. Nancy loves spending her free time with her family, whether gathering around to watch the Patriots or a rerun of NCIS and munching on whatever meal she cooked up for them. Nancy will spend her evenings in the summer either at the beach having a picnic dinner, or at the Plymouth waterfront people watching. If she had to pick her favorite thing to do besides open and sort the mail, she would say going to concerts-anything from classical to oldies and rock and roll. When she isn’t dancing in the aisles, Nancy keeps our office in order, from answering the phones to the ginormous task of our daily automated download.

Meet Nancy

Karen Bonner

Administrative Assistant

Our very own Personal Assistant.

Karen is a former school teacher who keeps this office running with our other two office assistants. Her organizational skills are unmatched, and we are pretty sure she is happy to be using real pens and not crayons anymore.  

When not ordering our supplies and keeping us running, Karen loves to spend time taking enrichment classes and taking her dog Moose on walks. 

Meet Karen

Nancy Leonard

Administrative Assistant
Meet Nancy

Marlean Komar

Bookkeeper, Life Insurance and Retirement Income Planning

Bookkeeper, Life Insurance and Retirement Income Planning

Meet Marlean

Plymouth

Lisa Lovendale

Account
Manager
Meet Lisa-SOON!

Erica Moccio

Coming Soon

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Meet Erica

Maggie Moore
CISR

Account Manager, Plymouth Office Manager

Fashion icon to insurance agents everywhere, grandmother, mother

Maggie joined the Hannon Murphy in 1998, starting out in our Pembroke office serving as an account manager in the personal lines department. In 2014 she transferred to the Plymouth office.
Maggie’s top priority is developing long term relationships with her clients and helping them feel comfortable navigating the insurance world.

Meet Maggie

Osterville

Lisa Dower

Account Manager

Grandmother, Beach Lover, Generous Spirit

Lisa became a member of the Hannon-Murphy Family in 2008, marking her 10th anniversary with us this summer! Our Osterville office is the perfect place for Lisa since she loves going to the beach, whether to play in the sand with her grandson or just sit and enjoy the view. Lisa is an avid New England Patriots fan, often gathering with her sons to watch a game. Spending free time with her grandson is Lisa’s absolute favorite thing to do, whether it’s a trip to somewhere off cape, or just an afternoon playing in the sand. Lisa is very passionate about volunteering her time and raising funds for Cystic Fibrosis and participates yearly in the Ski for the Cure.

Meet Lisa

Maryjo Anderson, CISR

Account Manager

Beach lover, former floater, busy lady

Hannon-Murphy welcomed Maryjo into the family in August 2019.

Maryjo started working insurance many moons ago, as far back as possibly her early 20’s, working in Aetna’s offices first as support staff, and later as a “floater”. Working in multiple areas within the company allowed Maryjo to strengthen her skills and knowledge in not only personal lines, but commercial lines also.

Maryjo and her husband have three children and two grandchildren and have recently become “empty nesters”, but their beloved (Dachshund Chihuahua mix) Bella keeps them occupied. When they aren’t golfing, they enjoy their beach days in Sandwich.

Maryjo received her producer license in 2015. In 2017 she received her Certified Insurance Service Representative designation.

Meet Maryjo